Refund policy

At House of Misra, we want you to love your skincare experience. If something isn't right with your order, we're here to help.

1. Hygiene & Safety Notice
Due to hygiene and safety considerations, skincare products are generally not eligible for return once delivered and accepted. However, we will offer a resolution if:

  • The wrong product was delivered
  • The product arrived damaged
  • The product has a manufacturing defect
  • The delivered product materially differs from what was ordered/listed

2. Reporting a Delivery Issue
To help us investigate delivery-related issues quickly, please report visible damage or an incorrect item within 48 hours of delivery. This timeline helps us resolve things faster and does not affect any rights you may have under applicable consumer protection laws.

3. Evidence Required
For damaged or wrong-item claims, please share:

  • Your order number
  • Clear photos of the product and packaging
  • An unboxing video

Claims without this evidence may not be processed, so we recommend recording your unboxing whenever possible.

4. How to Report an Issue

  1. Email houseofmisra@gmail.com within 48 hours of delivery with your order number and evidence
  2. Our team will review and respond within 24-48 hours
  3. Once verified, we'll arrange a replacement or refund as applicable

5. Not Eligible for Return/Exchange

  • Change of mind
  • Product preference
  • Fragrance preference
  • Ordering the wrong product (customer error)
  • Opened or used products

6. Eligible for Replacement

  • Wrong item delivered
  • Damaged product
  • Verified manufacturing defect

7. Refunds
Where a refund is agreed instead of a replacement, it will be processed to your original payment method within 7-10 business days. For COD orders, refunds are issued via bank transfer or UPI.

8. Questions?
Reach us at houseofmisra@gmail.com.